Frequently Asked Questions
General
Yes, our team of application specialists and technical experts are here to help. We provide expert consultation to help you choose the most suitable analytical instruments for your specific regulatory requirements and applications.
Our instruments typically come with a standard 2-year comprehensive warranty. We also offer Annual Maintenance Contracts (AMCs) for extended support and peace of mind.
Technical & Compliance
Yes, all our analytical instruments designed for the pharmaceutical industry come with comprehensive 21 CFR Part 11 compliance features, including electronic records, electronic signatures, audit trails, and secure user access controls.
Absolutely. We provide a complete validation package with every instrument, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation that meets FDA, USP, and GMP requirements.
Service & Support
Our pan-India network of trained service engineers allows us to provide a response within 24 hours for standard service requests. For critical production issues, we offer 24/7 emergency support to minimize downtime.
We provide NABL accredited calibration services with certificates traceable to national standards. Our service includes uncertainty analysis and comprehensive documentation for audit purposes.